Koolkompany Ltd (trade name SUstainable) Privacy Policy
Who We Are
Koolkompany Ltd trades as:
SUstainable
Koolkompany Ltd (referred to in this document by its trade name SUstainable or ‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.
SUstainable registered office is at 103 The Meadows, Lyndhurst SO43 7EJ and we are a company registered in England and Wales under Koolkompany Ltd name and a company number 9560587. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZA376659, and act as the data controller. Our Appointed Person for the organisation is Anna Danielewicz-Ashcroft, Senior Administrator, and we can be contacted at e-mail address info@su-stainable.com and +44 (0)2382 026 260
Information That We Collect
SUstainable processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.
The personal data that we collect includes:
Name
Home and/or Work Address
Business Email and/or Personal Email
Home Telephone Number
Work Telephone Number
Mobile Telephone Number
Skype Address
We collect information in the following ways:
Web site forms
Personal contacts
Social media connections
Customer orders and agreements
How We Use Your Personal Data (Legal Basis for Processing)
SUstainable takes your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data are detailed below: –
We collect your personal data in the performance of a contract or to provide a service
We collect your personal data to respond to enquiries and to supply relevant marketing information about our services
Your Rights
You have the right to access any personal information that SUstainable processes about you and to request information about:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly form you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. SUstainable uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
MyHermes
We use MyHermes to deliver our goods to customers. The only information we provide them with is your name, address and order details to meet business and legal requirements. For more information about MyHermes privacy policy, please visit https://www.myhermes.co.uk/privacy-policy.html
Royal Mail
We use Royal Mail to deliver our goods to customers. The only information we provide them with is your name, address and order details to meet business and legal requirements. For more information about Royal Mail privacy policy, please visit https://www.royalmail.com/privacy-notice
Safeguarding Measures
SUstainable takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to SUstainable, however, as this information is required for us to provide you with our products or services, we will not be able to offer some/all of our products or services without it.
How Long We Keep Your Data
SUstainable only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
Where we are using your details for direct marketing, we will keep such data until you notify us to delete the data or withdraw your consent.
Where we are using your details for online sale we will keep such data until you delete your customer account on our website.
Promotions & Offers
Occasionally, SUstainable would like to contact you with details of the products and services that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options or by contacting SUstainable directly.
Lodging A Complaint
SUstainable only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
