Terms and Conditions
Koolkompany Ltd t/a SU-stainable Terms and Conditions
All our stated prices are in GBP Sterling and include VAT where appropriate. When you place an order with us it will be accepted when we have successfully received payment from you. If we do not receive full payment then the order will not be confirmed or dispatched until the balance has been completed.
All of our products displayed are subject to availability and we reserve the right to change any offers or prices at any time prior to accepting your order.
We accept a variety of different payment cards which include Visa, Visa Electron, Switch, Maestro. Unfortunately you are unable to pay in any other way via our online store, unless you are a credit customer. Alternatively we can take payment details over the phone.
When paying by card online you must state the name as it appears on the card, the card holders address and the 3 digit security code on the reverse of the card. If any of these fields are completed incorrectly we will not be able to process your order.
SUstainable provides a safe and secure online payment process and does not store any records of your credit card details. Orders placed on our website are done entirely at your own risk.
If for any reason you are not satisfied with the goods we have provided you, we offer a 14 day period where you are entitled to a complete money back guarantee or an exchange of item (not including postage fee), providing the goods returned to us have not been used in any way and that any further postage costs are met by yourself.
Faulty goods – Should you feel that you have received faulty goods, we will once again refund your money or offer you an alternative product upon inspection of the item if you return them within 14 days of receipt. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear.
Please note that we are unable to exchange goods or give refunds after 14 days.
Any information that you provide to us is used solely to verify your order and process your payment. We do not pass on your contact information to any other company. We may from time to time use your contact details to inform you of any special offers or new products that become available at SUstainable, however we will give you the option to unsubscribe to any email literature that we send out.
These terms and conditions do not affect your legal or statutory rights.
Delivery Costs and Times.
We charge a flat fee of £4.5 for all orders. All orders over this are sent carriage paid. These charges only apply to main land UK. Delivery charges outside the UK are subject to confirmation by us. We aim to process and ship all orders, that are in stock, within 3-5 working days. This lead time needs to be added to our standard shipping times, for your expected delivery date. Will we contact you to discuss issues regarding deliveries that fall outside are standard terms.